flight delayed
flight cancelled
denied boarding
missed connection

PROBLEM WITH YOUR FLIGHT ?

Claim a compensation of up to €600 per person
with instant payment possible regardless of the final result

Claim here

How to contact us

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Questions?

If you have further questions about your rights or about submitting your claim, please refer to How it works or our Frequently Asked Questions.

If your question isn't answered on our website, please leave us a message or take contact with our support agent via our live chat.

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Online file

For questions relating to claims having already been submitted, please refer to your online file in your My Claim it login account. Here, you can use the 'support' function to ask for help. We will answer your questions within 48 hours (working days).

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Email

If you want to contact one of our departments (general information, legal department, human ressources, managment), please fill the contact form below.

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Postal address

If you want to send us documents by regular mail, please don't forget to cite your dossier number. You can send your mail to the following address:

(Please note that claims can only be submitted online)

CLAIM IT S.P.R.L. / B.V.B.A.
Avenue Louise 524
B-1050 Brussels (Belgium)

CONTACT FORM